21 Steak n Shake Interview Questions (And Excellent Answers)
As you sit anxiously waiting for your Steak ‘n Shake interview to begin, the nervous thoughts start racing through your mind. What kinds of questions are they going to ask me? How should I respond? As the minutes tick closer to your interview time, you wish you had a glimpse into the types of questions you might face and example answers to prepare.
This comprehensive blog post is here to provide you exactly that insight. We’ve compiled a list of the most frequently asked interview questions at Steak ‘n Shake, along with suggestions for strong responses to each question. Reading through these questions and answers ahead of your interview will help you feel more relaxed and confident. You’ll be able to walk into your interview with a sense of readiness, knowing you have thoroughly prepared.
Preparation is key to interview success. Don’t leave your interview fate up to chance or risk regretting a missed opportunity. Take the time now to read through these commonly asked questions and practice your delivery. Then, you’ll be able to share your passion and qualifications with confidence. When the interviewer sees how well you have prepared, you’ll stand out as a strong candidate for the role.
Steak ‘n Shake Company Information
One of the best ways to impress your interviewer is to demonstrate a genuine understanding of the company and what they stand for. The following facts and details about Steak ‘n Shake will help you speak about them with insight and confidence.
While it may be tempting to skim through, fight that urge – take the time to truly learn about this company’s origins, values, and operations. That knowledge will pay off in your interview and show how interested and prepared you are for this role.
| Trade Name | Steak ‘n Shake |
| Type | Casual restaurant chain |
| Founded | February 1934 |
| Founder | Gus Belt |
| Headquarters | Indianapolis, Indiana, United States |
| Menu | Steakburgers, Milkshakes, Sides, Beverages |
| Signature Items | Original Double Steakburger with Cheese |
| Number of Locations | 511 locations (globally) |
| Core Values | Quality, Empowerment, Customer Focus |
| Website | www.steaknshake.com |
| Competitors | Shake Shack, McDonald’s, In-N-Out, Chick-Fil-A, Whataburger, Five Guys, Freddy’s |
Additional facts:
- Gus Belt founded Steak ‘n Shake in 1934 in Normal, Illinois. Originally, Gus Belt and his wife Edith ran a gas station and chicken restaurant in central Illinois.
- Belt later converted it into a burger stand where he would grind different cuts of steak in front of customers to make fresh burgers and assure them of the quality, which inspired the slogan “In Sight It Must Be Right.”
- As the business grew, Belt bought other restaurants in central Illinois and turned them into Steak ‘n Shakes, adding drive-thru service.
- In the early days of Steak ‘n Shake, Gus Belt prioritized speed and aimed to have burgers delivered within five minutes of ordering. Employees were rewarded with sugar cubes for meeting the five-minute delivery goal.
- Steak ‘n Shake once had a drive-thru window for boats. In the 1930s, Steak ‘n Shake went above and beyond in terms of customer service by delivering food to docked boats in Peoria, Illinois.
- The restaurant has many famous fans, including film critic Roger Ebert who said that it would be his last meal if he were on Death Row and Shake Shack founder Danny Meyer who was inspired by Steak ‘n Shake as a teenager.
- Steak ‘n Shake is known for its retro atmosphere. The restaurant chain has a diner-like space with vintage decor that evokes the classic American diner experience.
- The restaurant’s most famous menu items are steakburgers and milkshakes, which come in a variety of flavors such as vanilla, chocolate, strawberry, banana ,and more. Its iconic steakburgers and milkshakes have made it a household name in the United States.
Steak n Shake Mission Statement
Constantly to serve our patrons the highest quality burgers and shakes along with extending them great service at the lowest possible prices.
Steak n Shake Interview Questions
Why do you want to work for Steak n Shake?
The purpose of this common interview question is for the interviewer to assess your genuine interest and passion for the company and role. The interviewer wants to know you did your research on Steak n Shake and can speak articulately about why it’s a good personal fit and career move for you.
To answer this question effectively:
- Do your research. Learn about Steak n Shake’s brand, values, culture, and goals. The more you understand about the company, the more authentic and compelling your answer will be.
- Highlight relevant experience. Connect your background and skills to the requirements of the role and company. For example, mention how your experience in fast-paced restaurant environments will allow you to thrive in Steak n Shake’s fast-casual style.
- Express genuine passion. Share 1-2 of Steak n Shake’s qualities or opportunities that genuinely excite or interest you. Being authentic and passionate will make you a strong candidate.
Here’s an example answer:
“Steak n Shake’s commitment to maintaining its tradition of providing high-quality burgers and hand-dipped milkshakes to its customers really appeals to me. The ability to prepare fresh food and provide great guest experiences matches well with my 5 years of experience as a line cook and server at various restaurants. I’m drawn to restaurants like Steak n Shake because of the fast-paced, team environment and the opportunity to build rapport with regular customers. Most of all, Steak n Shake’s vision of ‘inculcating the American spirit’ inspires me, and I would appreciate the opportunity to contribute to your growth as a company.”
Where do you see yourself in five years, and how do you see your role at Steak n Shake fitting into your future plans?
This interview question is a common one designed to gain insight into your career goals and how dedicated and committed you are to the position and company. The interviewer wants to assess if your goals align with the growth and opportunities of the company, and if the role is a good long-term fit for your aspirations.
To answer this question effectively, first discuss your broader career goals and the type of position and responsibilities you envision yourself having in five years. Then, explain how the Steak n Shake role will help you achieve those goals by developing relevant skills and experience. Highlight aspects of the position and company that excite you and align with your future vision. Your answer should convey passion, proactiveness, and a genuine interest in career growth at the company.
For example, you could say:
“In five years, my goal is to become an operations manager at a fast-casual restaurant. The assistant manager role at Steak n Shake would be an ideal next step, allowing me to gain valuable experience managing teams, streamlining processes, and driving business results. I’m attracted to Steak n Shake’s strong emphasis on leadership development and promoting from within. I hope to exceed expectations in this role and earn the opportunity to take on more responsibility as a general manager in the coming years. Overall, I see a lot of growth potential at Steak n Shake, and this position would be a perfect fit for my career path.”
What do you understand by the “gold standard” in service, and how do you plan on delivering it?
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As a candidate interviewing for a position at Steak n Shake, you can expect questions that probe your understanding of service standards and your ability to deliver an exceptional experience to every guest.
To answer this question effectively, first understand that ‘gold standard’ refers to the highest level of quality. Explain that you view the gold standard of service as providing fast, friendly, and accurate service that exceeds guest expectations. Then, convey how you would work to achieve this, such as through attentive listening, timely follow-through, working collaboratively with colleagues, and going the extra mile when needed. Highlight relevant experience showcasing your service skills.
Here is an example response:
“The gold standard of service refers to fast, exceptional service that leaves an impression. If hired, I will deliver the gold standard through strong communication, accountability, and a team-first mentality. For instance, by promptly greeting guests, actively listening to understand their needs, and providing quick, accurate results. I will also readily support colleagues to ensure high-quality service with a smile. In my current role, I received commendations for sustaining high morale and fast table turns, even during extremely busy periods. I am passionate about delivering premier guest experiences and would greatly appreciate the opportunity to bring my service skills to Steak n Shake.”
By understanding the intent behind this interview question and highlighting relevant experience and a team-oriented service approach, you can convey how you would uphold Steak n Shake’s gold standard of service if selected for the position.
How would you describe your approach to teamwork, and what strategies do you use to foster collaboration and camaraderie among colleagues?
This interview question is asking you to demonstrate your ability to work with others and build strong team dynamics. The interviewer wants to assess your collaborative nature and see that you have the skills and mindset required to foster positive relationships with coworkers. When answering, convey that you view teamwork as critical to achieving company goals and that you proactively contribute to an environment of support and camaraderie.
Some tips for answering:
- Highlight relevant experience collaborating with others and achieving team objectives. Give a few examples of your strategies for team-building.
- Emphasize communication, accountability, and flexibility as key areas you prioritize. For example, you could say you promote open communication to understand team members’ needs, hold yourself and others accountable to meet deadlines, and are willing to accommodate different working styles.
- Express a positive attitude and genuine interest in helping colleagues develop and succeed. Talk about how you build rapport and learn from diverse perspectives.
Here is an example answer:
“I approach teamwork with a solutions-focused mentality. The success of the team is what matters, not personal glory. To build collaboration, I start by getting to know team members and understanding their strengths and goals. I facilitate open communication and respond well to feedback. I hold regular check-ins to provide support and identify any barriers to productivity or morale. I also strive to make the work environment fun by planning team outings or workplace competitions. In the restaurant industry in particular, collaboration is essential to providing a great customer experience. I would work hard to create a strong team dynamic in which we can draw on each other’s diverse skills and perspectives to problem-solve issues and boost sales and satisfaction.”
Describe a time when you went above and beyond to provide exceptional service to a customer, and what impact did it have on their experience?
The interviewer is asking this question to assess your customer service skills and motivation to go above and beyond for customers. They want to see that you genuinely care about delivering an exceptional experience and are willing to put in the extra effort required to do so.
To answer this question effectively:
- Briefly describe the customer interaction and situation. Set the scene to help the interviewer understand the context.
- Explain what you did that went above and beyond normal expectations. Show your initiative and dedication to great service. Mention any resources or effort required.
- Discuss the positive impact and outcome of your actions. For example, you made the customer’s day, turned a poor experience into a positive one, received praise or recognition, or built repeat business and loyalty.
For example:
“A couple came in late at night after a long drive, frazzled and hungry with two tired kids. Unfortunately, we were closing soon and several items on the menu were sold out. Rather than just letting them order the remaining options, I asked what they had wanted and personally made their burgers and fries from leftover ingredients so they could have their full meal. Though it meant staying a bit later, seeing their appreciation and thanks for saving their night made it worth it. They ended up coming back again as loyal regular customers, recognizing me each time.”
Mentioning issues you foresee in the role and your desire to resolve them or go above and beyond shows insight that would be valuable for the position. With a strong example and delivery, you can demonstrate you have the customer service skills and motivation Steak n Shake is looking for.
Can you explain your experience with cooking and food preparation, and how it would relate to your work at Steak n Shake?
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The interviewer is asking this question to assess your relevant experience and skills for working in a fast-paced food service environment like Steak n Shake. They want to know you have the knowledge and skills to prepare food items efficiently and correctly to meet Steak n Shake’s standards.
To answer this question effectively:
Tie in any food preparation experience you have, even if informal. Mention things like cooking meals at home, baking, or other kitchen experience. Highlight relevant skills, e.g. knife skills, operating commercial equipment, sanitation practices. Explain how these skills and experience would apply to Steak n Shake’s menu items and kitchen procedures.
Emphasize key qualities like speed, accuracy, attention to detail, and ability to work under pressure. Highlight a strong work ethic and motivation to deliver a great customer experience. Convey a genuine passion for food and providing good service. With the right experience and enthusiasm, you can highlight how you would thrive in their fast-paced environment.
For example:
“While my experience is informal, I regularly cook meals at home for my family and have strong knife skills and experience operating commercial-style kitchen equipment. I thrive under pressure while maintaining a strong attention to detail. My time management skills allow me to prepare multiple items simultaneously while meeting strict guidelines. I have always had a passion for food and service, so I would greatly appreciate the opportunity to bring my skills to contribute to your team and high standards at Steak n Shake.”
By conveying relevant experience and the right qualities, you can show how you would be successful in this role. Go into your interview feeling prepared and confident in your ability to exceed their expectations.
The purpose of this question is for the interviewer to assess your conflict management skills and ability to work with others professionally even in challenging situations. They want to see that you can remain composed, think critically, and find a resolution.
Some tips for answering:
- Discuss a genuine work experience dealing with a difficult co-worker. Show you understand dynamics of teamwork and interpersonal challenges.
- Focus on actions you took, not the co-worker’s flaws. Frame the issue impartially and matter-of-factly.
- Highlight positive skills—that you were able to communicate openly, compromise, and find a solution that worked for all parties.
- Keep your answer brief and professional. There’s no need to go into excessive detail.
Here’s an example:
“At my current restaurant job, a co-worker and I initially disagreed on the best way to prepare a new menu item. However, we made an effort to listen to each other’s perspectives, understand the concerns, and collaborate on a solution that combined the best of both approaches. By communicating openly and being willing to compromise, we were able to overcome our differences and work together effectively to execute the new item’s preparation.”
Practice discussing your relevant experience and the positive skills you employed. With preparation, you’ll feel more at ease sharing how you would handle challenging team dynamics at Steak n Shake.
What is your approach to customer service, and how do you plan to create a hospitable environment for guests at Steak n Shake?
This interview question is asking about your approach to customer service and hospitality to assess if you would be a good fit for Steak n Shake’s service culture. The interviewer wants to understand your viewpoint on serving customers and creating a welcoming restaurant environment.
Some tips for answering:
- Highlight your passion for excellent customer service and creating a positive guest experience. Mention how you would embrace Steak n Shake’s commitment to hospitality.
- Discuss how you would anticipate and meet customer needs, be attentive and friendly, and resolve any issues. Give examples of your strong service orientation from previous roles.
- Explain how you would collaborate with colleagues to deliver a consistent, positive atmosphere for all guests. For example, discuss how you would support a team environment and work together to address customer feedback or challenges.
Based on the tips above, here is an example answer:
“I have always had a strong passion for customer service and an enjoyable guest experience is my top priority. I would fully commit to Steak n Shake’s dedication to hospitality, actively listening to customers and understanding their needs. Whether addressing a complaint or taking an order, I give my full attention and service with a positive attitude. For example, in my current role, I received praise for promptly and kindly handling a large group’s various requests and issues. I would bring this same service approach to Steak n Shake, collaborating with colleagues to monitor customer feedback and make improvements. Most importantly, I would ensure a welcoming environment so that every guest leaves happy. I hope to bring my customer service skills and enthusiasm to the Steak n Shake team.”
How do you stay organized and manage your time effectively when dealing with multiple tasks or orders simultaneously?
This question is aimed at evaluating if you have the skills necessary to handle the fast-paced, high-volume nature of the environment.
To answer this question effectively, first highlight your ability to create a system to keep track of all tasks and orders. You might discuss using a notepad to physically write down orders or tasks, or taking advantage of technology like a tablet to organize digitally. Explain how you would prioritize orders, such as by timing or dietary restrictions. Emphasize strong communication skills to keep customers updated on order status. Finally, convey a calm demeanor and ability to thrive under pressure while delivering great service.
Here is an example answer:
“Staying organized in a busy restaurant environment is crucial. I would create a systematic approach, such as using a digital tablet to log orders and priority levels. Higher priority orders, like those with dietary restrictions or timing constraints, would be handled first. Strong communication is key, so I would keep customers updated on order status. Even when dealing with multiple tables and orders at once, I remain calm and composed to ensure high quality service. With this approach, I have effectively managed my time and tasks in past serving roles, even during busy rushes. My goal is to provide an incredible experience for every customer, no matter how hectic the environment.”
With preparation and the right strategies, you can feel confident in your ability to succeed in the fast-paced atmosphere of a restaurant like Steak n Shake. Just be sure to highlight relevant experience, discuss concrete approaches to time and task management, and convey a poised demeanor.
As a candidate interviewing with Steak n Shake, you can expect questions that assess your ability to adapt to new and fast-paced work environments.
The interviewer is trying to determine if you would be able to adjust well to the busy, high-volume atmosphere of a restaurant. They want to see if you can remain flexible, take initiative, and have a positive attitude when faced with change.
To answer this question effectively:
- Discuss a genuine experience showcasing your adaptability. For example, transitioning to a new role or company, or taking on new responsibilities in your current job.
- Highlight your open-minded and proactive approach. For instance, mention how you asked questions to learn the new standards and procedures, took good notes in training, and volunteered to help others coming on board.
- Emphasize a positive attitude and hard work ethic. Note that you maintained an enthusiastic outlook, didn’t get discouraged easily, and worked diligently to master the learning curve.
- Relate your experience to the fast-paced restaurant environment. Explain how the skills and mindset you applied would be valuable for the non-stop, team-focused nature of the job.
Here is an example answer:
“A relevant experience for me was transitioning from a smaller restaurant to a very busy, high-volume franchise location for the same company. I knew it would be an adjustment, but I was eager to take on the challenge. To prepare, I asked the manager for a detailed overview of procedures so I could hit the ground running. I took thorough notes during multi-day training to learn the larger menu and new recipes. Despite the steeper learning curve, I kept a positive attitude, asked lots of questions, and volunteered to help train new hires. The hustle and bustle of the bigger restaurant was invigorating, and I enjoyed the opportunity to work as part of a larger team. This experience has equipped me with the adaptability and hard work required for a fast-paced environment like Steak n Shake.”
By discussing a relatable experience and emphasizing a proactive and positive approach to change, as well as directly relating your example to the desired role, you can convey how you would be a great fit for the fluid, team-oriented environment of a busy restaurant.
How do you approach continuous learning and improvement, and what strategies do you use to stay up to date with industry trends and best practices?
The interviewer is asking this question to gauge your passion for continuous self-improvement and learning. They want to see that you have a proactive approach to developing your skills and staying up-to-date with trends that impact the restaurant industry.
To answer this impressively, emphasize your dedication to ongoing learning and share specific strategies you use, such as:
- Reading industry publications and blogs to learn best practices
- Taking online courses to strengthen your knowledge in key areas like food safety procedures or customer service practices
- Attending industry events and conferences to network and discover the latest innovations
- Regularly reflecting on your strengths and weaknesses to identify opportunities for improvement
A strong example answer might be:
“Continuous learning and improvement are very important to me. To stay ahead of industry trends, I regularly read publications like Restaurant Business and Nation’s Restaurant News to learn the latest best practices. I also take online courses on restaurant management and food safety procedures to strengthen my knowledge. Attending industry events is valuable for networking and discovering new ideas, and after each shift I spend a few minutes reflecting on how I can improve and better serve our customers. By proactively developing my skills and absorbing the latest insights, I aim to be an invaluable asset to Steak n Shake as the industry evolves.”
The interviewer is asking this question to assess your problem-solving skills and ability to think on your feet. They want to see that you can handle unexpected challenges with a creative mindset.
To answer this question, here are some tips:
Describe a realistic work-related situation where you had to troubleshoot an issue or obstacle. Pick a challenge that showcases your resourcefulness and grit. For the restaurant industry, you might discuss a time you had to creatively reorganize staff or menus to accommodate an unexpected influx of customers or a technical difficulty.
Explain the problem and your thought process in coming up with an innovative solution. Highlight how you stayed calm under pressure and considered multiple options before choosing the best path forward. Share what you learned from the experience.
Present your answer with a confident and enthusiastic tone to demonstrate your potential as a strong problem-solver for the company.
With those tips in mind, here’s an example of a great answer:
“One Friday night, our restaurant was hit with an unexpected flood of customers due to a local event. We were understaffed for the volume and orders were piling up. To alleviate the stress on the cooks and avoid upsetting customers with excessively long waits, I came up with a solution on the fly. I asked servers to take orders for multiple courses at once and alerted the kitchen to fire orders simultaneously when possible. I also reassigned some staff to take on other roles as needed, like expediting or hosting to keep things moving. Ultimately, my quick thinking ensured a busy night ran as smoothly as possible and taught me the value of remaining adaptable to challenges.”
A persuasive answer like this demonstrates your capability to think fast and find workable solutions, which is exactly what the interviewer wants to see.
How do you plan to create a positive and fun-loving environment for colleagues and guests at Steak n Shake?
The purpose of this interview question is for the interviewer to assess your ability to cultivate a positive team environment and provide excellent customer service. The interviewer wants to see that you understand the importance of enthusiasm, collaboration, and enjoyment as driving forces of productivity and customer satisfaction in the fast-paced restaurant industry.
To answer this question well, convey your passion for delivering a great experience to both team members and guests. Discuss ideas for building camaraderie, celebrating wins, and making work fun amidst the daily demands and stresses. Show that you can foster positivity and bring people together.
Here are some tips for your answer:
- Highlight relevant experience: Reference any experience you have organizing team outings, creating rewards programs, or boosting team morale. Discuss how you made work enjoyable and built strong relationships. Translating your relevant skills and passion to the restaurant environment will be compelling to the interviewer.
- Share specific and enthusiastic ideas: Rather than just saying you would create a positive environment, share unique ideas for team-building activities, workplace incentives, or guest engagement. For example, you could suggest occasional team meals, friendly workplace competitions, or getting guest feedback for shout-outs or rewards. Your genuine passion and well-thought out suggestions will convey your capability to the interviewer.
- Emphasize customer service: Focus on how your ideas will also enhance the guest experience. Explain that by boosting team morale, you will have happy and energized employees delivering fast, friendly service and creating memorable visits for guests. High customer satisfaction will be important evidence of your impact in this role.
Example answer:
“I would love the opportunity to create a fun and collaborative environment at Steak n Shake. Building close-knit teams is one of my strengths, as shown by my experience organizing team-wide events in my current role. At Steak n Shake, I would plan team cook-offs, game nights, and team dinners to bring everyone together, recognize good work and achievements, and make coming to work more enjoyable amidst busy shifts. These team-building activities would not only lift team morale but also improve guest service by fostering enthusiasm and support among staff. Combined with engaging with guests and rewarding positive feedback, I would work to deliver an unbeatable experience for every team member and guest at Steak n Shake.”
This behavior-based question is designed to gauge your problem-solving skills and resilience in the face of challenges. The interviewer wants to see that you can stay calm under pressure, think on your feet, and apply lessons learned to avoid or mitigate issues in the future.
To answer this question effectively, first share a relevant work experience where you navigated a stressful situation. Explain the problem and your role in resolving it. Then, discuss 2-3 key lessons you took away from the experience that would be applicable to the Steak n Shake work environment. Showcasing your ability to learn and improve will demonstrate your potential as a strong candidate.
For example:
“One difficult experience I successfully navigated was when an upset customer complained about his order being incorrect at my serving job. I remained composed and listened sincerely as he voiced his frustrations. I apologized for the mistakes and took responsibility, even though I did not directly cause the errors. I offered him a free dessert or drink as compensation and had the kitchen remake his dish immediately. Through this experience, I learned the importance of attentive service and accuracy to prevent complaints. Staying calm under pressure allowed me to think clearly and remedy issues. Going above and beyond turned a negative interaction into a positive outcome and gained a loyal guest. These lessons would allow me to thrive in Steak n Shake’s fast-paced environment and deliver an excellent experience for every customer, even in difficult situations.”
In summary, to ace the interview question, relate a relevant experience showcasing your problem-solving skills, discuss lessons learned, and tie it back to the requirements of the Steak n Shake role.
How would you go about resolving a customer’s complaint or addressing a customer who was dissatisfied with their dining experience?
As a candidate interviewing for a position at Steak n Shake, you can expect questions that assess your ability to handle difficult customer service situations.
The interviewer is trying to evaluate your customer service skills and see if you have the right approach to resolving complaints and addressing dissatisfied customers.
To answer this question effectively:
- Highlight your listening skills. Explain that you would first listen carefully to the customer and let them voice their complaint or concern fully to understand the issue.
- Take responsibility and acknowledge the customer’s feelings. Express that you understand why the customer is upset and that you take the complaint seriously and will work to make things right.
- Outline the specific steps you would take. Explain the actions you would take, such as getting a manager involved, remaking a dish, offering a discount on the bill, or providing a voucher for a free item on their next visit to make the customer feel valued.
With this approach, you show the interviewer you have the customer service orientation and proactive problem-solving skills necessary for the position. For example, you could say:
“I would first listen closely to the customer and apologize for the poor experience. I would take responsibility and let them know I understand why they are dissatisfied. Depending on the issue, I would get a manager to help resolve the complaint or remake a dish myself if needed. The goal would be to make the customer feel heard and to take action to remedy the situation, whether through a discounted bill, free item voucher, or other way of showing we value their business. My key priorities would be listening, acknowledging the customer, and finding a solution to leave them satisfied.”
What aspects of the Steak n Shake brand and values align with your own?
As you prepare for your Steak n Shake interview, you’ll want to think about how to effectively address common interview questions that assess your fit with the brand and company culture.
The interviewer is trying to determine if your values and work style align with Steak n Shake’s brand and culture. To answer this, do your research on Steak n Shake’s brand identity and company values.
Some of their key values include:
- Providing friendly, fast, and accurate service
- Valuing and investing in employees
In your answer, mention 2-3 of these values and give specific examples of how these align with your own values and experiences.
For example, you could say:
“Two of Steak n Shake’s values that strongly resonate with me are providing fast, friendly service and valuing employees. In my current role, I pride myself on delivering prompt and pleasant customer service, even during busy periods. I also enjoy leadership opportunities, such as training new team members. I believe investing in employees leads to better results, so Steak n Shake’s emphasis on employee growth and development is appealing to me.”
By relating their values to your relevant experience and strengths, you demonstrate a strong fit for the role and company culture. With this approach and preparation, you’ll feel more confident sharing what you could bring to the Steak n Shake team.
At Steak n Shake, we value hard work, a dedication to quality, and an enjoyment of working as part of a team in a fast-paced environment. In what ways have your experiences prepared you for this?
This Steak n Shake interview question is trying to assess if you have the necessary skills and mindset to thrive in a fast-paced, team-oriented environment that values high quality service. The interviewer wants to see that you can handle pressure well, work effectively with others, pay great attention to detail, and have a genuine passion for customer service.
To answer this question successfully, you need to highlight relevant experiences and convey genuine enthusiasm. Some suggestions for how to answer:
- Discuss how you thrive under pressure and tight deadlines, citing examples of delivering strong results on time-sensitive projects or tasks. Highlight your ability to prioritize and be efficient.
- Emphasize teamwork experiences, discussing how you collaborate well with others, listen to input, and find compromises to achieve a common goal. Give examples of bonding with co-workers and having each other’s backs to provide great service to customers.
- Stress your keen eye for quality and high standards, mentioning how you consistently meet or exceed expectations. Note how you pay close attention to getting every small detail right to leave a strong impression.
- Express your passion for serving customers and making their experience special. Explain why delivering an enjoyable dining experience is important to you and tie in how the company’s values align well with your own.
Here is an example answer:
“My experience waiting tables at a busy restaurant has prepared me very well for this role and the fast-paced, team-focused environment of Steak n Shake. I’ve honed my ability to handle a packed house of customers with a positive attitude, taking orders quickly and accurately, working with co-workers to get food out fast while maintaining high quality, and providing attentive service to leave a great impression. I work very efficiently under pressure while also bonding with my team to support each other and get the job done. Most importantly, I genuinely love engaging with customers and trying to make their dining experience special. The dedication to quality service and teamwork are values that strongly resonate with me, and I would greatly appreciate the opportunity to bring my experience to your restaurant.”
What would you cite as an area you are working to develop and one you already excel in?
As a candidate interviewing for a position at Steak n Shake, you’ll likely be asked about both your areas of strength as well as aspects of your skills or experience you’re actively working to develop. The interviewer is trying to gain insight into your self-awareness, growth mindset, and fit for the role and company culture.
To ace this question:
Acknowledge that professional growth is an ongoing process. Explain you recognize the importance of continuously improving and building on your strengths. Highlight one skill or quality you excel in that would be applicable to the role, such as ‘strong work ethic,’ ‘ability to thrive in a fast-paced environment,’ or ‘passion for delivering great customer service.’
Discuss an area you’re proactively trying to strengthen, such as ‘getting overly enthusiastic at times’ or ‘being a perfectionist’ or ‘reluctant to delegate.’ Explain how you’re working to develop this skill, e.g. ‘modulating your energy’ or ‘establishing better boundaries’ or ‘consciously empowering and trusting teammates.’ Express enthusiasm for self-betterment and relate your efforts back to the requirements of the Steak n Shake role.
For example:
“One area I excel in is delivering a great customer experience through a positive attitude and ability to connect with guests. Something I’m actively working to strengthen is my communication skills, as my enthusiasm can come across as overly strong at times. I’m learning to modulate my passion and being more mindful of how others may perceive my communication style, and working to find the right tone to still show motivation and energy while exercising good judgment.”
In summary, be authentic and highlight relevant strengths and growth areas. The interviewer wants to see you have a healthy self-awareness and are committed to self-betterment, which are key for success in any role.
What is your availability like, and are you comfortable working nights and weekends?
The interviewer is asking about your availability to assess your fit and commitment level for the job. As a restaurant, Steak n Shake has extended hours and weekend shifts are common. The interviewer wants to know if you are willing and able to work a flexible schedule that may include nights and weekends.
When answering, be honest but emphasize your willingness to accommodate the needs of the business. Explain that you understand the hours may be irregular and are prepared to work shifts as needed, including nights and weekends. Highlight any relevant experience you have with a flexible schedule.
A strong answer may be:
“I understand that as a restaurant, Steak n Shake has unique hours of operation and scheduling needs. I have open availability and am willing to work any shifts necessary, including nights and weekends. In my previous role as a server, I frequently worked nights and weekends to cover busy periods and am accustomed to an irregular schedule. I’m looking for a long-term position where I can grow with the company, so I will work diligently whenever needed to get the job done.”
This answer expresses a commitment to fulfilling Steak n Shake’s scheduling requirements while highlighting relevant experience. It conveys a team-focused attitude and motivation for career development at the company. With an enthusiastic yet realistic answer that aligns with the demands of the role and company, you can convey your suitability as a strong candidate for the position.
Do you have reliable transportation to get you to work on time?
This interview question may seem like a simple yes or no question, but Steak n Shake interviewers are asking this for an important reason. They want to ensure that as a candidate, you have a consistent and reliable way to get to your scheduled shifts on time each day. Being late or missing shifts can disrupt restaurant operations and impact customer service, so they are trying to assess if you will be a reliable and responsible employee in this sense.
When answering, be straightforward but also highlight how having reliable transportation is important to you as a dedicated worker. To answer effectively, say something like:
“Yes, I have a reliable vehicle and do not anticipate any issues getting to my scheduled shifts on time each day. As someone who takes their work responsibilities very seriously, having a consistent means of transportation is important to me to ensure I can be at work when expected and fulfill my duties. I understand how being late or unreliable can negatively impact a fast-paced work environment like a restaurant, so you can count on me to always make getting to work on time a priority.”
This answer conveys that you have the means to get there reliably, as well as the right mindset of responsibility and accountability for being present when scheduled.
With a straightforward yet compelling response like the example, you can feel confident that you are addressing the interviewer’s underlying concerns or goals for this question and presenting yourself as a strong candidate for the position.
We are looking for candidates who could join the team promptly if an opportunity became available. If hired, how soon could you start?
This Steak n Shake interview question is assessing your availability and commitment as a candidate. The interviewer wants to know that you are enthusiastic about the position and ready to onboard quickly if selected.
When answering, convey your eagerness for the role and highlight how you would be able to promptly start. Mention any notice you would need to provide to your current employer and keep your answer brief and optimistic. Showing your prompt availability illustrates your passion and motivation as a candidate, which are desirable traits in customer service-oriented roles like those at Steak n Shake.
To give a strong answer, state you would be able to start within X weeks, where X is a reasonably short period of time that still allows for proper notice to your current employer or other commitments. Then, express your enthusiasm for the position and the company.
For example, you could say:
“I would be able to start within 2 weeks. I’m passionate about delivering great customer experiences and Steak n Shake’s vision. The opportunity to contribute to your team is very compelling to me, and I would appreciate the chance to start promptly if selected for the role.”
Mentioning a concrete and reasonably prompt start date, while also conveying genuine interest, leaves a positive and memorable impression on the interviewer regarding your candidacy.
Questions to Ask the Interviewer in Steak n Shake Interview
As your Steak n Shake interview winds up, a question you’re almost guaranteed to face is: “Do you have any questions for me?”
This question may seem simple, but your response is critical. The interviewer isn’t just being polite—they’re assessing if you’re truly interested in the role and whether you’ve done your research. Asking insightful questions shows your passion and preparation.
To prepare, think of questions that reveal your enthusiasm and also help you decide if the role and company are the right fit. Here are some suggestions:
- What’s a typical career path for someone in this position?
- What opportunities for growth and advancement are available within the company?
- What does success look like in this role? What would you like the person in this position to have achieved in 6-12 months?
- How does Steak n Shake prioritize employee satisfaction and well-being?
- Can you tell me more about the company’s commitment to providing the maximum wage and being the employer of choice?
- How does the company approach training and development for new team members?
- What is the company culture like at Steak n Shake?
- How does the company support team members who may have scheduling conflicts or need time off for personal reasons?
- Can you tell me more about the specific roles and responsibilities of the various stations, such as grill, drive-thru, milkshakes, and sandwich assembly?
- How does Steak n Shake ensure consistent quality in its food and service?
- How does the company approach customer feedback and handle complaints or negative reviews?
- How does the company give back to the communities in which it operates?
- What types of benefits are available to team members, such as health insurance or retirement plans?
- Can you describe a typical day in the life of a team member at Steak n Shake?
- What qualities do you look for in successful team members at Steak n Shake?
The key is to prepare 2-3 questions that are genuinely important to you and show your interest and enthusiasm. With the right questions and a strong delivery, you’ll demonstrate why you’re the perfect candidate for the role.
Steak n Shake Hiring Process
As you eagerly await the opportunity to start your new career with Steak ‘n Shake, you may be wondering – what is the hiring process actually like? While the process can vary slightly depending on the specific role you are applying for, Steak ‘n Shake’s hiring process generally consists of an application, phone interview, in-person interview, reference check, and background check.
When applying for a Team Member role, the hiring process moves quickly, taking on average just 3 days. After submitting your application, you will likely have a phone interview to gauge your initial fit for the role. If that goes well, you will be invited to an in-person interview at your nearest Steak ‘n Shake location.
For more senior managerial roles, the process is more extensive and can take up to 9 days. You may go through multiple interviews – both on the phone and in person – as well as shadowing current employees and meeting with district and VP-level managers.
Although the process may sound intimidating, stay confident. Steak ‘n Shake wants you to succeed and will evaluate if you are a great fit for the role and company culture. Go in prepared to highlight why you’re passionate about the company and role and how you can contribute to the team.
Steak n Shake Interview Tips
The hiring process is a two-way street. While Steak ‘n Shake is evaluating if you are the right candidate for the role, make sure the role and company are the right fit for your needs and career goals as well. Don’t be afraid to ask your own questions to gain a full understanding of the position and team. With hard work and the right motivation, you’ve got this!
What to Wear to Steak n Shake Interview
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You’ve landed an interview for a position at Steak ‘n Shake. Congratulations!
Now it’s time to prepare, and a big part of that is determining what to wear. The best approach is to mimic the company’s dress code to show you understand their culture and are a good fit.
Steak ‘n Shake employees are required to follow a strict dress code consisting of a standard uniform. The uniform includes a white long-sleeved button-up shirt, black slacks or pants, black apron, black bow tie and non-slip black shoes. This dress code policy ensures that Steak ‘n Shake staff present a clean, professional image to match the family-friendly atmosphere and high-quality dining experience the restaurant aims to provide to all its guests.
So for your interview at Steak ‘n Shake, base your outfit on the role you’re interviewing for:
For an entry-level position (Cashier, Team Member, or Shift Manager), business casual or casual attire is appropriate. Wear dark-colored slacks or khakis, a modest top or blouse, and close-toed shoes with a low heel. Avoid shorts, t-shirts, jeans, sneakers, or lots of accessories.
For a management role (Restaurant Manager or General Manager), dress in business casual. That means slacks or a knee-length skirt, a button-down shirt, blouse or vest, and possibly a blazer. Loafers or modest heels are good footwear options. Show you are capable of presenting a professional image.
If interviewing at the corporate office, wear business formal attire. For men, that’s a suit and tie and for women, a pantsuit, skirt suit, or formal dress. This demonstrates you can be professional, poised, and polished.
By researching the company’s dress code and dressing appropriately for the position and level, you make a great first impression and show how you’re an ideal fit for the role and the company culture.
Conclusion
Now that you have insights into Steak ‘n Shake’s most commonly asked interview questions and suggestions for strong responses, you can walk into your interview feeling well-prepared and confident.
However, your job search preparations should not stop here. Even after a successful interview, keep sending out applications to other related companies. As a strong candidate for a role at Steak ‘n Shake, you would be an equally strong applicant for similar positions at other fast casual burger restaurants or diner-style chains.
Consider applying to places like Five Guys, In-N-Out, Shake Shack, Culver’s or Denny’s. With the experience and responses you can now draw upon from your Steak ‘n Shake interview, you will have a leg up in the hiring processes of similar companies.
Staying consistently active in your search and not putting all your eggs in one basket will help ensure that you land the right opportunity for you, even if it is not the first one that comes along. Now, go get that job!
