24 McDonald’s Interview Questions (With Proven Answers)
As you sit anxiously ahead of your McDonald’s job interview, your palms are sweating, and your heart is racing. You know that the next 30 minutes could change your life by opening up an opportunity for career growth at McDonald’s. But are you ready? Have you prepared for the challenging interview questions that are sure to be thrown your way, trying to stump you and expose your flaws?
If not, this blog post is your lifeline—a chance to get a glimpse into the mind of the interviewer and understand exactly what responses they’re looking for. By reading the commonly asked McDonald’s interview questions and detailed example answers outlined in this post, you’ll walk into your interview with confidence, knowing you have a response for even the toughest questions. You’ll be able to highlight exactly why you’re the perfect candidate for the role and the best fit for the company culture. With preparation and practice, the job could be yours.
Don’t leave your future to chance and risk walking away wondering what went wrong—get ready now and give yourself the best possible shot at the job you want.
McDonald’s Company Information
As you gear up for your job interview with McDonald’s, you’re likely feeling a mix of nerves and excitement. You want to make a great impression, show off your skills, and hopefully land the job. But, to do that, you need to be prepared. And one crucial aspect of preparation is knowing important facts and company information about McDonald’s.
These details not only show your dedication to the company but also demonstrate your knowledge of the industry and your potential to excel in the role.
Check out the list below and commit these facts to memory, so you can confidently tackle any research-based questions that come your way during the interview.
|Type||Fast food restaurant chain|
|Date Founded||May 15, 1940|
|Founders||Richard McDonald, Maurice McDonald, Ray Kroc|
|Headquarters||Chicago, Illinois, United States|
|Menu||Burgers, chicken, fries, beverages, desserts, salads, sides|
|Signature Items||Big Mac, Chicken McNuggets, World Famous Fries, Quarter Pounder, Egg McMuffin|
|Number of Locations||40,000+ locations in 100+ countries, 13,500 locations in the U.S.|
|Core Values||Serve, Inclusion, Integrity, Community, Family|
|Competitors||Other fast food burger chains (Wendy’s, Carls Jr., Burger King, Jack in the Box, etc.)|
- The first McDonald’s restaurant in the United States was opened in 1940 in San Bernardino, California.
- Approximately 95% of McDonald’s restaurants worldwide are owned and operated by independent local business owners.
- McDonald’s serves around 69 million customers daily.
- McDonald’s famous “I’m Lovin’ It” slogan was introduced in 2003.
- McDonald’s is the largest purchaser of beef, pork, and potatoes in the United States.
- The Big Mac was invented in 1967 by a McDonald’s franchisee in Pennsylvania.
- The McRib sandwich, first introduced in 1981, has a cult following and is only available periodically.
- McDonald’s has its own university, called Hamburger University, which offers training and education for restaurant managers and employees.
McDonald’s Mission Statement
To make delicious feel-good moments easy for everyone.
McDonald’s Interview Questions
Can you tell me something about yourself?
The interviewer asks this question to get a sense of your personality, strengths, and goals. They want to understand what motivates you and why you’re interested in the position. This is your chance to make a great first impression, so be authentic and highlight relevant experiences.
Some tips for answering:
- Keep your response under 2 minutes. Be concise while highlighting key points.
- Focus on your relevant skills and strengths. Mention how these align with the requirements of the role and company culture. For example, emphasize a strong work ethic, ability to thrive in a fast-paced environment, and passion for delivering great customer service.
- Explain why you’re interested in the company and position. For McDonald’s, you might say you’re seeking an opportunity to grow your career in a supportive team environment and that you’re excited about the brand’s commitment to the community and focus on family.
Here’s an example answer:
“I’m a friendly and hardworking person who thrives under pressure while delivering great results. In my current role as a server at a busy restaurant, I’ve honed my ability to multitask, communicate effectively, and maintain a positive attitude. I’m looking to bring these skills to McDonald’s, a company I’ve always admired for its team environment and community involvement. My goal is to gain further experience in the fast food industry through a company that values its employees and customers. I’m excited about the possibility of growing into a leadership role at McDonald’s over time.”
How would you ensure customers have a positive experience when visiting McDonald’s?
This common McDonald’s interview question is asked to assess your customer service skills and understanding of creating a positive customer experience. The interviewer wants to see that you have a customer-first mindset and can think strategically about how the various elements of the restaurant environment and staff interactions come together to leave customers with a great impression of the brand.
Some tips for answering:
- Discuss how your friendly attitude and smile can go a long way to greeting customers warmly. Explain how you would train staff on this and lead by example.
- Highlight cleanliness and food quality as crucial to a positive experience. Note how you would maintain high food safety and presentation standards through close monitoring and regular feedback to the kitchen staff.
- Explain how you would address any issues promptly and with a helpful attitude to leave customers satisfied. Discuss how you would empower staff to provide quick solutions or get manager help if needed to resolve problems.
To illustrate, here is an example answer:
“A positive customer experience is my top priority. I would maintain a friendly, clean, and fast-paced environment through strong leadership and teamwork. Specifically, I would lead by example by greeting every customer with enthusiasm and a smile. I would train all staff on this as well, emphasizing that positivity and courtesy are contagious. In terms of operations, I would conduct regular checks to ensure high food quality and cleanliness and provide specific, actionable feedback if improvements are needed. Should any issues arise, I would empower staff to provide quick solutions or get manager help right away. My goal would be for customers to leave feeling satisfied and eager to return, which I believe comes down to providing fast, friendly service and a great product in a spotless restaurant.”
Can you describe a time when you had to work as part of a team to meet a goal?
The McDonald’s interviewer is asking about your teamwork experience to assess how well you collaborate with others and meet goals collectively. They want employees who can work harmoniously with team members to get the job done, even in fast-paced, high-stress environments.
To answer effectively:
- Highlight a relevant team experience. Discuss a time working at a fast food restaurant or in a role requiring strong teamwork. Explain the team goal and your key contributions. Emphasize collaboration, communication, and overcoming challenges together.
- Demonstrate a positive attitude. Share your enthusiasm for teamwork and convey how you lifted team morale or motivated others. Interviewers want team players with an upbeat outlook.
- Share relevant skills. Discuss skills that would be useful for McDonald’s like delegating tasks, coordinating with others, resolving conflicts, or dividing work efficiently. Explain how these skills helped your team succeed.
“At my last restaurant job, my team had to serve over 100 customers simultaneously during a busy lunch rush with limited staff. As shift lead, I divided up duties, delegated food preparation tasks, and coordinated with others to get orders out quickly while maintaining a positive attitude. Despite the chaos, we worked together to satisfy all customers and achieve our sales goal. This experience showcased my team-oriented skills under pressure, which I could bring to meeting McDonald’s operational demands and service standards.”
By focusing on team achievements and your relevant skills and attitude, you can show how you would thrive as a team member helping McDonald’s achieve its goals.
How do you manage your time to ensure that tasks are completed efficiently?
The interviewer is trying to assess your organizational and time management skills, which are essential for success in a fast-paced environment like McDonald’s.
To answer this question effectively:
- Explain your approach to prioritization. Highlight how you determine what tasks are most important and urgent, and focus on those first. For less critical tasks, mention how you allocate time accordingly while still meeting key deadlines.
- Discuss your ability to minimize distractions and stay on track. Explain techniques you use to avoid interruptions and diversions, allowing you to use time wisely. For example, you turn off notifications on your devices and find a quiet space to work when possible.
- Showcase your experience juggling multiple tasks and deadlines. Give an example of a time when you had to ensure several assignments were completed on deadline. Explain the steps you took to create a schedule, monitor progress, and adjust as needed to meet all obligations.
- Relate your answer to the fast food industry. For example, you might say you understand that in a busy McDonald’s kitchen, priorities are constantly shifting and the team needs to adapt to fluctuating demands while delivering a great customer experience. Your time management approach would help you anticipate and respond to these changes efficiently.
Here’s an example that brings all these elements together:
“At my current job, I often have to balance several projects with tight deadlines. I start by prioritizing the most important work, like tasks directly impacting customers or revenue. I minimize distractions by finding a quiet space to focus, turning off notifications, and letting colleagues know if I have “do not disturb” time blocked off. I create schedules to keep myself on track, but also remain flexible. If an urgent issue arises, I reprioritize and update my schedule accordingly. This orchestration experience would serve me well managing the organized chaos of a busy McDonald’s, juggling orders during a lunch rush while ensuring great food and service.”
Can you tell us about your experience with food preparation and handling?
The interviewer is asking about your experience with food preparation and handling to assess if you have the skills and knowledge necessary to work in a fast-paced, food service environment like McDonald’s.
They want to know that you understand proper food safety procedures, have experience operating commercial kitchen equipment, and are able to prepare food efficiently while maintaining high quality.
To answer this question effectively, highlight any relevant experience you have, even if it’s minimal. Emphasize transferable skills that would be applicable, such as attention to detail, ability to follow procedures, and dexterity with equipment. Explain how you would apply your experience to meet McDonald’s standards.
Here’s an example of how you could frame your experience for this question:
“While I don’t have professional experience in a commercial kitchen, I have strong experience preparing food for large groups in a meticulous, safety-conscious manner. As a summer camp counselor, I planned and cooked meals for over 50 people at a time while adhering to dietary requirements and food safety guidelines. I’m mechanically inclined and pick up new skills quickly, so I’m confident I could learn to operate your equipment efficiently. My detail-oriented nature and ability to multi-task would allow me to prepare food accurately and on time while maintaining a clean workstation. I would appreciate the opportunity to contribute to McDonald’s renowned food service and deliver an exceptional experience for your customers.”
What does customer service mean to you?
This interview question is asked to assess your attitude and approach toward serving customers. The interviewer wants to determine if you have the right mindset to deliver a positive experience for McDonald’s guests.
When answering, convey that you view customer service as an opportunity to go above and beyond for others. Explain that you understand how customer service can make or break a business, and that you take pride in representing a company well by serving customers with a smile and positive attitude. Mention that you’re able to effectively handle stressful or difficult situations while remaining courteous. These are all qualities that would be valuable for a role at McDonald’s.
A strong answer for a McDonald’s position might be
“Customer service means consistently exceeding guest expectations. In the fast food industry, every interaction makes an impression, so I believe in delivering friendly and prompt service with a smile. I appreciate how critical positive experiences are for customer retention and word-of-mouth marketing. If hired, I would work hard to keep up in a fast-paced environment, learn McDonald’s processes quickly, and maintain a helpful attitude even during rushes or when addressing complaints. My goal would be for guests to leave happier than when they arrived, whether I’m taking orders, operating the till, or serving at the counter. Excellent customer service is important to me, and I hope to provide that as a member of the McDonald’s team.”
How do you handle stress and pressure in a fast-paced environment?
The interviewer is asking this question to assess if you have the composure and work ethic to thrive in a fast-paced, high-pressure environment like a busy McDonald’s restaurant during peak hours.
They want to know that you can juggle multiple demands, adjust to sudden changes, and push through stressful moments to get the job done.
To answer this, highlight relevant experiences and emphasize key qualities like:
- Remaining calm under pressure: Discuss how you stay level-headed and poised when things get chaotic.
- Adaptability: Explain how you readily adjust to changing circumstances and priorities.
- Determination: Note that you persevere and see tasks through to completion, even when faced with difficulties.
Here is how you can convey these qualities in your response:
“In my previous role, there were many instances of the schedule being disrupted or priorities suddenly shifting, similar to how the demands of a fast food restaurant are constantly evolving. Whenever this happened, I took a deep breath and re-organized my plan to account for the changes. I’ve always been someone who thrives under tight deadlines and busy environments where I have to juggle a range of responsibilities. The fast pace motivates me to work efficiently and the variety keeps me engaged. If hired, you can expect me to bring this same composure and work ethic to the role, ensuring that I perform well even during your busiest and most stressful periods.”
Can you tell us about a time when you had to go above and beyond for a customer?
This common interview question is asked to assess your customer service skills and willingness to go the extra mile to satisfy customers. The interviewer wants to see that you genuinely care about providing great service and are solution-oriented when challenges arise.
To answer this effectively, first acknowledge the key point that strong customer service is crucial in this role. Then, discuss a time when you went above and beyond for a customer, explaining the situation, actions you took, and the outcome. Be sure to highlight your positive attitude and proactive approach.
Here are some tips for your example answer:
- discuss a time you went out of your way to quickly resolve an issue or fulfill a challenging request. For example, mention how a customer’s large, complicated order was taking a while and risked being late, so you offered to help complete it to ensure timely delivery.
- emphasize key soft skills, e.g. “I stayed positive and calm under pressure,” “I took initiative to find a solution,” “The customer was very appreciative of my patience and helpfulness.”
- relate your example to common fast food service scenarios, e.g. dealing with a rush of customers, customized orders, or upset customers. Explain how you would apply the same great service to typical challenges in this role at McDonald’s.
“If a customer’s order was delayed and risked being late, I would take initiative to help complete it as quickly as possible. For instance, during a busy lunch rush, a customer ordered several customized burgers that were taking longer than expected. To provide great service, I offered to help assemble the burgers myself to get the order out on time. The customer was very pleased, and this is the kind of proactive service mentality I would bring to the team at McDonald’s to handle any challenges and go the extra mile for customers.”
Can you tell us about a time when you had to work with a difficult coworker or manager?
The interviewer wants to see if you can maintain composure and professionalism in challenging interpersonal situations. They are assessing your conflict management skills, communication skills, and teamwork skills.
To answer well:
- Briefly describe the difficult dynamic with a coworker or manager, staying objective and professional. Explain the impact on work.
- Discuss how you approached the situation professionally by listening, communicating openly, compromising, and finding common ground. Show that you focused on resolution, not blame.
- Explain the positive outcome and lessons learned. For example, you might say you learned the importance of addressing issues early before resentment builds, or the value of understanding different work styles and perspectives.
Here’s an example relating to a fast food scenario:
“At my previous job, a new manager’s style was very different and caused some friction with staff. However, I arranged a private meeting to understand their perspective and express how certain directives were being interpreted differently by team members. We collaborated on a solution that addressed the root issues and concerns of all parties. It highlighted for me the importance of facilitating open communication to bridge differences and achieve a mutually agreeable solution.”
By preparing for and answering this question effectively, you can convey your professional maturity and team-player mindset to the interviewer.
How do you ensure that you are providing accurate orders to customers?
The interviewer is asking this question to gauge how detail-oriented and customer service-focused you are. They want to see that you understand the importance of accuracy and timeliness when it comes to fulfilling customer orders, especially in a fast-paced environment like McDonald’s.
To answer this question effectively, emphasize these key skills and your commitment to providing an excellent customer experience. Some tips for answering:
- Mention your attention to detail and ability to focus on tasks while multitasking. For example, “I am very detail-oriented and able to concentrate well even in busy, chaotic situations. I double-check order details and verify exactly what the customer ordered before submitting it.”
- Highlight your sense of urgency and efficiency. For example, “I work quickly while maintaining a high degree of accuracy. I understand how important speed and precision are to keep the line moving and get customers their orders promptly.”
- Discuss your customer service approach. For example, “Accuracy is key to great customer service. I make sure each customer’s order is correct so they have a positive experience and want to return again. If an error is made, I apologize and quickly fix the issue to resolve the customer’s concern.”
“Attention to detail and providing excellent customer service are my top priorities. I double-check the details of each order immediately after the customer places it to ensure accuracy. I then prepare and verify the order with a sense of urgency to deliver it promptly while it’s fresh and hot. If there is ever a concern with an order, I take responsibility and do whatever it takes to make things right for the customer. My goal is for customers to have a quick, reliable experience and come back again.”
Can you describe a time when you had to adapt to a new process or system in the workplace?
The interviewer wants to see that you are flexible, able to learn new things quickly, and can maintain a positive attitude in the face of change.
To answer this, first acknowledge the prevalence of change in the fast food industry. Highlight your ability to be adaptable and open to learning. Then, discuss a specific example of when a new process or system was implemented at a previous job and how you responded.
For example, you could say:
“At my last job, the restaurant upgraded their POS system to a new digital interface. The updated screens and steps were quite different, and it took some time to learn. However, I had a great attitude about the change, paid close attention during training, and asked lots of questions. Within a week, I felt very comfortable with the new system and was able to help train other employees on how to use it. My ability to adapt to change and learn on the job would allow me to respond well to any updates at McDonald’s too.”
Sharing a relatable example and emphasizing relevant soft skills shows the interviewer you would thrive in their fast-paced, ever-evolving environment.
What attracts you to work at McDonald’s?
This interview question is meant to assess your genuine interest and fit for the role and company. The interviewer wants to know why you’re excited about the prospect of working for McDonald’s and in the fast food industry.
To answer effectively, do your research on McDonald’s company culture and the position you’re applying for. Mention how these align with your own goals and strengths.
For example, if you’re applying for a crew member role, highlight your ability to work as a team in a fast-paced environment and deliver great customer service. Share some of McDonald’s values that resonate with you, like opportunity, community, or innovation.
A strong answer might be:
“I’m attracted to work at McDonald’s because of your commitment to delivering fast, friendly service and giving back to local communities. As someone who thrives under pressure, works efficiently, and genuinely enjoys helping customers, I believe I would excel as a crew member at McDonald’s. I also admire your initiatives to support Ronald McDonald House Charities and other community programs. Having started my working life in the service industry, I share McDonald’s passion for people development and growth opportunities. I would appreciate the chance to bring my experience to your team and contribute to your mission.”
What are your 3 key strengths that would be useful for this role?
The interviewer is asking about your key strengths to assess if you would be a good fit for the role and the company culture. McDonald’s values strong work ethic, teamwork, and customer service skills, so your strengths should demonstrate these qualities.
In your answer, highlight 3 relevant strengths and provide brief examples to illustrate each one. For example, you could say:
“Three of my key strengths that would be useful for this role are:
- Strong work ethic: I always aim to go above and beyond what is required of me. For example, in my previous role, I frequently volunteered to cover shifts or stay late to help close up when we were short-staffed.
- Team player: I work well with others and enjoy collaborating to achieve goals. For instance, in group projects at school, I always made an effort to listen to other perspectives and incorporate feedback to produce the best possible outcome.
- Customer service oriented: I genuinely enjoy providing great service to customers. As an example, in my current part-time job, I’ve received praise for my positive attitude and patience in handling complicated customer issues or requests.”
By emphasizing relevant strengths and giving brief but compelling examples, you show the interviewer you have the right skills and mindset to flourish in this fast-paced, team-based environment.
How would you deal with a long queue of customers waiting to place their order?
The interviewer is asking you this question to assess your ability to handle a high-pressure, fast-paced work environment and think on your feet. They want to see that you can remain calm under stress, efficiently troubleshoot problems, and provide good customer service.
To answer this effectively, first acknowledge the challenges of a long queue of impatient customers. Then, discuss how you would prioritize taking orders quickly and accurately while maintaining a positive attitude. Highlight relevant experience you have with this type of situation and the strategies you would employ, such as bringing on additional staff or redistributing employees to critical areas. Show that you are able to assess the situation and take action.
As an example, you could say:
“Given my experience working the cash register and taking orders during busy rushes, I would remain calm and confident. I know the menu well, so I could take orders concurrently to speed up the process. If the queue persisted, I would ask the manager if we could bring on additional staff to handle the orders and any prepared food distribution. It’s important to have a plan to mitigate these situations, serve the customers efficiently, and keep a positive attitude to provide good service, even under pressure. My goal would be to have the line moving as quickly as possible while making each customer feel valued.”
How would you handle a customer complaint about incorrect order or delayed service?
As a McDonald’s crew member, you will inevitably encounter unhappy customers who complain about incorrect orders or delayed service. The interviewer is asking this question to assess your ability to effectively defuse tense situations, take responsibility, and provide good customer service.
To answer this question successfully:
- Acknowledge the commonality of these customer issues and emphasize your understanding of the importance of resolving complaints promptly and courteously. For example, you could say ‘I understand that mistakes and delays are bound to happen occasionally, and how I handle complaints will be crucial to the customer’s experience and the restaurant’s reputation.’
- Outline your step-by-step approach to addressing the complaint. Highlight active listening, taking responsibility, and providing options to remedy the situation. For example, you might say ‘First, I would listen fully to the customer’s complaint to understand the problem. Then, I would apologize and take responsibility for the issue, regardless of fault. Finally, I would offer some options to resolve the complaint, such as a replacement order, refund, or coupon.’
To smoothly demonstrate your answer, here is an example that incorporates the tips:
“I know that handling customer complaints is an important part of the job. If a customer told me their order was wrong or delayed, first I would listen sincerely to understand the issue. Then, I would say something like “I apologize for the poor service. This is our mistake, and we will make it right.” Finally, I would provide options to resolve the complaint, such as remaking the order or providing a coupon for their next visit. The customer’s satisfaction would be my priority, and I would stay positive and professional to turn around a negative experience.”
With this approach, you can assure the interviewer you would effectively resolve customer complaints and deliver a great experience.
How well do you take feedback and learn from your mistakes? Give me an example.
The purpose of this question is for the interviewer to determine if you have a growth mindset and can apply feedback to improve.
To answer this, first convey that you welcome feedback and view it as an opportunity to learn. Explain that you reflect on the feedback, understand the reasoning behind it, and take action to implement improvements. The interviewer wants to see that you can acknowledge mistakes, accept responsibility for them, and then grow from the experience.
To ensure you are showing these qualities in your example, choose one that demonstrates listening to feedback, admitting an error, and then successfully improving a work task or process.
For instance, you could say:
“In my last role, my manager suggested I be more efficient with how I took customer orders at the drive-thru. At first, I felt defensive because I thought I was fast, but after reflecting I realized there were some repetitive questions I asked that wasted time. I appreciated the feedback, took ownership for the longer order times, and went through additional practice to streamline how I asked questions. This small change noticeably sped up my average order time and showed my manager I could respond well to feedback. Applying feedback to improve is important to me, even if the initial message is hard to hear.”
By conveying your openness to feedback, acknowledging mistakes, and giving a concrete example of how you grew from the experience, you demonstrate valuable qualities that would be applicable to working at McDonald’s.
How would you handle a situation where a co-worker is not pulling their weight and it is affecting you?
The purpose of this question is for the interviewer to evaluate your conflict management skills and teamwork approach. They want to see that you can address issues promptly and professionally, while still maintaining positive relationships.
To answer, first acknowledge the difficult nature of the situation. Then, explain you would address the issue directly but sensitively with your co-worker, focusing on specific ways their lack of effort impacts your shared work. Offer to listen to any challenges they’re facing and find a constructive solution. If that didn’t work, bring the issue to your manager while maintaining a team-first attitude.
Here is an example:
“That is a tough spot to be in. First, I would privately speak with my co-worker to understand their perspective and explain how their reduced effort affects my ability to complete my work. I would suggest coming up with a plan together to balance the workload. If we couldn’t resolve it, I would bring the issue to you, my manager, while making it clear I want to support my co-worker and team.”
How would you handle working during busy periods when there are many customers to serve and tasks to complete?
The interviewer is asking this question to assess your ability to work efficiently and effectively under pressure while maintaining a positive attitude. They want to know that you can prioritize tasks, think and act quickly on your feet, and not get overwhelmed easily when things get hectic.
To answer this question confidently, demonstrate the following qualities:
- A calm and composed demeanor: Highlight that you stay calm when stressed and don’t get frazzled easily. Explain that you are able to think clearly and rationally even when busy.
- Task prioritization: Discuss how you determine the priority of tasks and the order in which you would accomplish them. For example, taking customer orders and handling payments before making the orders. Explain your systematic approach to being efficient.
- Teamwork: Note that you work well with colleagues as a team to get tasks done quickly. For example, you would work with another team member in assembling and handing out orders while the other is taking orders to improve speed and performance.
- Fast learning: Express your ability to learn fast on the job and familiarize yourself with standard procedures to avoid slowing down operations.
Here is an example answer incorporating the points:
“If it got very busy, I would remain composed and not get stressed out easily. I would prioritize tasks, such as first taking customer orders and handling payments before making the orders. I work efficiently with a systematic approach and would collaborate with colleagues as a team to improve speed, for example, working together to assemble and hand out orders. I also learn fast on the job, so I would familiarize myself with standard procedures quickly to avoid slowing down service. With this approach, I can deliver great customer service and handle busy periods effectively.”
How would you keep the restaurant clean and presentable even during busy periods?
This common McDonald’s interview question is asking how you would prioritize cleanliness and tidiness even when things get busy and hectic. The interviewer wants to see that you understand the importance of a clean restaurant environment, and has a practical plan for maintaining it even amid the chaos of a rush period with many customers.
To answer this effectively, first acknowledge the challenge of staying on top of cleanliness when it gets busy, but express your commitment to making it a priority.
Some tips for your answer:
- Focus on being proactive, not reactive. Explain how you would anticipate and prepare for busy periods to avoid messes building up, e.g. having extra cleaning supplies easily accessible, designating specific staff to wipe down tables/floors, taking out trash frequently.
- Highlight your ability to multitask and prioritize. Explain how you would manage cleaning duties while still providing fast, friendly service to customers. Mention being able to spot clean as you go and switch between cleaning and serving customers efficiently.
- Emphasize follow-through and accountability. Note that you would ensure all staff are pitching in and following established cleaning procedures and schedules. Explain how you would lead by example to keep up a tidy restaurant regardless of how busy it gets.
Here’s an example:
“Even when the restaurant gets really busy and hectic, keeping it clean would be a top priority for me. I would plan ahead by having extra cleaning supplies fully stocked and designating specific staff to wipe down tables and sweep floors on a regular schedule. As a manager, I would also multitask by spot-cleaning while serving customers to avoid fall behind, and lead the team by example to maintain established cleaning procedures so that we can deliver a great customer experience in a hygienic space, no matter the rush.”
How would you react if asked to perform additional tasks or work additional shifts at short notice?
This common McDonald’s interview question is asked to assess your flexibility and team-player mindset.
The fast food industry requires employees to frequently take on additional tasks and work extra shifts at short notice to meet the demands of the business. By asking how you would react to such requests, the interviewer wants to determine if you would be willing and able to go the extra mile when needed.
To answer this question well, convey a positive, flexible attitude and highlight relevant experience.
A strong answer might be:
“I understand that in the fast food industry, the needs of the business may require flexibility and short-notice additional work at times. I would be willing and ready to take on extra tasks or shifts when needed to support my team and contribute to the success of the restaurant. In my previous role as a barista, this type of situation frequently arose, and I never hesitated to stay late or come in early when a coworker called in sick or we were exceptionally busy. I pride myself on being a team player, and I would bring this same flexibility and willingness to help out to the role here at McDonald’s.”
This answer demonstrates a positive attitude, acknowledges the reality of the industry, and gives a relevant example of past flexibility, showing how the candidate would apply the same team-focused mindset to this position. With this type of enthusiastic yet grounded response, you can convey your preparation for the demands of the role and set yourself up as a strong candidate for the position.
What are your career goals and how does this role at McDonald’s fit into your goals?
The interviewer is asking about your career goals to understand your motivation and ambition. They want to hire someone who is passionate about growth and advancement, and will work hard to achieve their goals.
When answering, be authentic but also tie your goals to the role and company. Discuss how the position is a stepping stone to where you want to be in your career. Some tips for answering:
- Share 1-2 realistic and specific career goals. For example, becoming a shift manager or training to be a general manager in the next few years.
- Explain how the role will help you achieve your goals, e.g. gaining valuable leadership and management experience by directing the team during busy periods.
- Express a genuine interest in career development at the company, e.g. opportunities for promotion or expanding your skill set through additional training.
Here is an example answer:
“My goal is to progress to an Assistant Manager role within the next 2-3 years. This crew member position is an ideal way for me to start that journey – I can gain the necessary experience in food service operations and prove my ability to lead a team. I’m particularly excited about the training opportunities at McDonald’s to develop my management skills. The company’s clear career path makes it possible for hardworking individuals to advance, and I hope to earn promotions by delivering great results and customer service.”
Relating your goals to the specific company and role shows your research and enthusiasm. Highlighting relevant experience, skills, and a willingness to learn will demonstrate your potential. With authentic and enthusiastic answers like this example, you’ll feel ready to achieve your career goals with the company’s support. Just be yourself, emphasize how the role will benefit your career, and your dream job will be within reach.
When would you be available to start if offered the role?
he interviewer is asking this question to determine your availability and enthusiasm for the position. They want to hire someone who can start promptly if hired, as staffing needs are often immediate in the fast food industry.
To convey your readiness, express genuine enthusiasm for the role and company. Mention you have adjusted your schedule or are able to provide adequate notice to your current employer if necessary. Highlight relevant experience allowing for quick onboarding. Show you did your research on typical training timelines and schedules.
For example, you could say:
“I am very enthusiastic about the prospect of joining McDonald’s, and my schedule is quite flexible. I would be able to start within the next two weeks if a position is available and an offer is extended. I have several years of experience in food service, so I anticipate being able to get up to speed quickly. I also understand typical crew member training is around 12-24 hours, which I could complete on evenings or weekends if needed to onboard swiftly.”
A response like this demonstrates your passion, preparation, and practical availability and experience, increasing your likelihood of entering the hiring pool.
What is your availability for working evenings and weekends?
The interviewer is asking about your availability to understand how well you would fit with the schedule demands of the role and the business. Fast food restaurants like McDonald’s are open early mornings, late evenings, weekends, and holidays to serve customers—this means employees need to have open and flexible availability to cover shifts.
When asked this question, the interviewer wants to gauge if you would be reliable and capable of working a varied schedule, including weekends and evenings, to meet the staffing needs of the restaurant.
To answer this question successfully:
- Highlight your open availability and flexibility. For example, you could say: “I have a very open schedule and flexibility to work evenings, weekends, and varied shifts as needed.”
- Emphasize reliability and commitment to the job. For example, you could add: “I am looking for a long-term position, and I am committed to being reliable and working the hours necessary to get the job done.”
- Note relevant experience. If applicable, you could say: “In my previous role in the food service industry, I frequently worked evenings and weekends, so I am accustomed to a varied schedule and available as needed.”
“I have a flexible schedule and am available to work evenings and weekends as required for the role. In my previous job as a server at a busy family restaurant, I regularly worked varied hours, including double shifts on weekends and holidays. I am committed to the work and schedule required to be a strong team member, and I would make the needed availability and reliability a priority in this role with McDonald’s.”
Do you have reliable transportation to get to work on time everyday?
The interviewer is asking about your transportation to assess your reliability and punctuality as an employee. For a fast food job like at McDonald’s where tight scheduling and being on time is essential, the interviewer wants to ensure you will be able to consistently arrive for your shifts on time.
To answer this, emphasize your dependable transportation and punctual nature. Explain your access to a reliable vehicle or public transit, and your history of on-time attendance at work or school. Highlight how you are committed to being an on-time and reliable team member.
As an example answer, you could state:
“I have my own reliable vehicle and a perfect attendance record at my current job/school. I understand how important punctuality is in the fast food industry, and I pride myself on always being on time and present when expected. You can count on me to arrive for every shift on schedule and ready to jump in to help the team. My transportation will not be an obstacle to my reliable attendance and contribution as an employee.”
An answer like this reassures the interviewer that you appreciate the importance of punctuality and reliability, and that you have the resources and responsibility to fulfill those expectations if hired.
Questions to Ask the Interviewer in McDonald’s Interview
As your McDonald’s interview wraps up, your interviewer will likely ask if you have any questions for them. This is your chance to leave a strong final impression, demonstrate your interest in the role, and gather valuable information to determine if the position is the right fit for you.
The interviewer is asking this to assess your motivation and enthusiasm for the role. Prepare 2-3 thoughtful questions in advance that convey your passion and interest in the work.
Here are some questions to choose from:
- What does success in this role look like? (This shows your desire to meet and exceed expectations.)
- What is the career path for this position? (This demonstrates your long-term interest in growing your career at the company.)
- Can you tell me more about the company culture at this McDonald’s location? And what’s the day-to-day environment on the team? (This indicates your interest in fitting into the organization and team.)
- What are some of the key skills and qualities that you’re looking for?
- What opportunities are available for advancement within the company?
- What is the training process like for this position, and how long does it typically take to become proficient in the job?
- How are scheduling and shift assignments handled, and what kind of flexibility is available for part-time or full-time employees?
- What safety procedures are in place to protect employees and customers, and how are these protocols reinforced on a daily basis?
- What is the average length of employment at this location, and how has turnover been managed in the past?
- How do you ensure that customer complaints are handled effectively, and what resources are available to crew members in these situations?
- Can you tell me more about the benefits and perks available to employees, such as the Archways to Opportunity program and college tuition assistance?
- What is the biggest challenge facing this McDonald’s location right now, and how are you working to address it?
- What do you like most about working for McDonald’s?
Asking thoughtful questions shows your enthusiasm as a candidate and gives you insight into whether the role and company are the right fit. Prepare some questions in advance, listen throughout the interview for other areas you’re curious about, and speak confidently and positively about your interest.
With the right questions, you’ll leave a memorable final impression and gain valuable insights to feel great about your interview performance.
McDonald’s Hiring Process
As you prepare for your interview with McDonald’s, it’s important to understand their multi-stage hiring process. After submitting an online application, which takes under ten minutes to complete, McDonald’s will evaluate if your skills and experience match what they are looking for in the role.
Don’t be surprised if you’re invited to take an assessment or personality test, which gives McDonald’s insight into your behaviors and how you might approach common work scenarios. These tests generally take between 30 minutes to an hour to complete. Also, a situational judgment test is often required for corporate positions and presents scenarios to assess how you might respond at work.
Though it may take up to two weeks to hear back due to the high application volume, McDonald’s diligently reviews all submissions. If your application is selected to move forward, you’ll participate in an initial phone or video interview. This is your chance to make a great first impression, so prepare some questions in advance and practice your responses to common interview questions.
If that interview goes well, you’ll be invited to an in-person interview at your nearest McDonald’s restaurant. The in-person interview is conducted by hiring managers and other team members who can speak to the role and team dynamics. While interviews can feel stressful, McDonald’s aims to create an uplifting experience, whatever the outcome.
McDonald’s Interview Tips
Go in there with a positive attitude, highlight why you’re a great fit for the role, and don’t be afraid to show your passion for the company and its values. With preparation and perseverance, you’ll feel confident and ready to ace your McDonald’s interview.
What to Wear to McDonald’s Interview
It’s important to understand the company’s dress code and dress appropriately for the role and level of position you’re interviewing for. Since McDonald’s employees wear mandatory uniforms on the job, showing that you understand their dress code signals that you’ve done your research about the role and are a good fit for the company culture.
For entry-level crew member, cashier, or table server roles, dress in casual or business casual attire. For men, this could be khakis or slacks and a button-down shirt or polo. For women, dress pants or a knee-length skirt, blouse, and blazer are appropriate. Avoid super casual clothes like jeans, t-shirts, shorts, or sneakers.
For managerial roles like shift manager, assistant/zone manager, or restaurant manager, elevate your outfit to business casual or business formal. For men, wear slacks and a button-down shirt, and consider adding a tie or suit jacket. For women, wear slacks or a pencil skirt, blouse and blazer, or a modest dress paired with a blazer. Close-toed heels or flats are best for footwear.
If interviewing for a corporate position at McDonald’s headquarters, dress in formal business attire. For men, this means wearing a full suit and tie, and for women this means wearing a pantsuit, skirt suit, or formal dress with a blazer. Keep accessories and fragrance/cologne minimal and ensure clothing is clean and ironed, and shoes are polished.
By understanding and following McDonald’s dress code guidelines for your interview, you’ll show your professionalism and that you’re a great fit for the company. Feel confident that if you present yourself well, you’ll be one step closer to landing that job at McDonald’s
Now you have insight into the types of questions McDonald’s interviewers are likely to ask. Prepare thoughtful answers for these common yet challenging questions, practice your delivery, and go into your interview with confidence.
And even if you nail the McDonald’s interview, don’t stop there—keep applying to other fast-food restaurants. Places like Burger King, Wendy’s, Carls Jr., and Jack in the Box may ask similar questions. The more you interview, the more comfortable and prepared you will feel. Don’t get discouraged by rejections—stay focused on your goals and remain persistent. Before you know it, you’ll be starting an exciting new chapter in your career.