The nerves are kicking in as your interview with Auntie Anne’s approaches. You know how much you want this job, how much the opportunity would mean to you, but there are always those nagging self-doubts – will you measure up? Will you make a good impression? The truth is, while there are no guarantees in life, you can help stack the odds in your favor.
Preparation is key. By familiarizing yourself with the most commonly asked interview questions at Auntie Anne’s and crafting compelling responses, you will walk in there with confidence, ready to share your experience, passion, and enthusiasm. This blog post is your key to unlocking that preparation and confidence.
In this blog post, you’ll find the interview questions Auntie Anne’s managers and franchise owners ask in nearly every interview, along with sample answers to get your creative juices flowing. Put yourself in the mindset of your interviewer and think about the qualities and strengths you want to convey. Speak from your heart while highlighting your relevant experience. Practice your responses out loud, make eye contact with your reflection, and smile – you’ve got this!
With the right mindset and preparation, you will shine in your Auntie Anne’s interview. This is your chance, your opportunity to show them the value you can bring to their team. You deserve this – now go get it! Believe in yourself and pass that belief on to the interviewer. You will win them over with your enthusiasm, dedication and passion. Success is within your grasp, just reach out and take it. You’ve prepared, now breathe, walk in there and just be yourself. You’ve got the power to make this Auntie Anne’s job your reality. Now is the time. You’ve got this!
Auntie Anne’s Company Information
Becoming familiar with Auntie Anne’s key facts will benefit you greatly during your interview. Equip yourself with essential company knowledge to confidently answer any research-based questions and show your genuine interest in the role.
|Trade Name||Auntie Anne’s|
|Type||Pretzel Shop Chain|
|Founder||Anne F. Beiler|
|Headquarters||Atlanta, Georgia, United States|
|Menu||Pretzels, Drinks, Dips|
|Signature Items||Original Pretzel, Cinnamon Sugar Pretzel|
|Core Values||Giving Back to the Community, Commitment to Quality|
|Competitors||Wetzel’s Pretzels, Pretzelmaker|
- Auntie Anne’s was born in 1988 when founder Anne Beiler bought a stand in a Pennsylvania farmer’s market.
- The initial purpose of Auntie Anne’s was to fund free family counseling services in their community.
- Auntie Anne’s is known for its freshly baked pretzels, assuring quality with a freshness guarantee.
- Auntie Anne’s prioritizes community service, with a history of impactful involvement in various causes.
- Since 2011, Auntie Anne’s has been a proud partner of Alex’s Lemonade Stand Foundation (ALSF), contributing over $5.1 million to combat childhood cancer.
- The company’s C.A.R.E.S. Committee, established in 1995, directs focused community support.
- Auntie Anne’s has also committed to reducing food waste and combating hunger, having donated more than 16.2 million pretzel products since 2010 in partnership with Food Donation Connection.
- Select Auntie Anne’s locations offer Pretzel Field Trips, where participants can learn about the history of the pretzel, Auntie Anne’s journey, and the art of rolling the perfect pretzel.
- Schools can benefit from Auntie Anne’s Pretzel Pals program, which includes whole grain and white flour options for pretzel nuggets and pretzel dogs.
- Auntie Anne’s has extended its love for pretzels into homes with their frozen classic pretzels and pretzel nuggets, available at select retailers.
Auntie Anne’s Mission Statement
Caring for Other People is Our Purpose.
Auntie Anne’s Interview Questions
The interviewer is trying to gauge how well you would fit into the company culture and job role.
Before the interview, reflect on your relevant experiences, strengths, and passion for customer service. We recommend emphasizing any food service or retail experience you have, as well as key soft skills like communication, teamwork, and problem-solving.
When they ask this question, don’t just rattle off your work history. Really sell your passion for the brand!
You could say something like:
Why do you want to work for Auntie Anne’s?
This is a common interview question, and the hiring manager is trying to assess your motivation and enthusiasm for the role.
When the question comes up in your interview, don’t be shy – share your enthusiasm! Let your passion for the brand shine through. Talk about your favorite product, a great experience in one of their stores, and how you’ll make customers smile.
Tell them something like:
An answer like that proves you’re joining them for all the right reasons. It shows you understand the secret sauce behind their success (it’s the experience!), and you’re passionate about contributing to it. Most of all, it tells them you’re not just there for the paycheck – you really want to be part of Auntie Anne’s family.
To ensure we have the right crew scheduling to serve our guests, what does your current availability look like?
This question allows the interviewer to gauge your availability and ensure you can commit to the schedule required for the role. We know from experience that a flexible, reliable schedule is essential for success at Auntie Anne’s.
When answering this question, be enthusiastic about the opportunity to take on more hours and responsibilities. You should also convey your openness to working weekends, evenings, and holidays.
With that in mind, here is an example of how you could respond:
An answer like this proves you’re committed to going the extra mile for customers and coworkers alike. Let the interviewer know that you get how important it is to keep operations rolling day and night, and that you want to contribute 110% to making that happen.
If offered a position, when would you be available to start?
We know this question often catches candidates off guard in an interview. The interviewer is trying to determine your availability and enthusiasm for the role.
The best way to answer is with confidence and by emphasizing your flexibility. You want to convey your excitement about joining the team as soon as possible.
Of course, also be practical. You probably need to give your current job a heads up or finish up other commitments before diving into your Auntie Anne’s training apron full-time.
In the spirit of continuous self-improvement, what are your strengths and weaknesses?
The hiring manager is going to ask about your strengths and weaknesses – it’s inevitable. But don’t sweat it, we’ve got you covered.
Auntie Anne’s wants candidates who know themselves inside and out. They’re looking for people with the self-awareness to thrive in their fast-paced, customer-first environment.
So when the interviewer asks about your strengths and weaknesses, be authentic! Share the qualities that would make you a pretzel-twisting superstar, like:
What is it about our company culture and values that resonates the most with you?
Auntie Anne’s is all about scrumptious pretzels, top-notch customer service, and a pristine environment. Translation: friendliness, quality, and cleanliness. Those values are their bread and butter (or should we say pretzel butter?).
If that’s not music to your ears, this probably isn’t the gig for you. But if you live to make personal connections, love whipping up mouthwatering treats, and cringe at the thought of an unclean kitchen – you’ve got an opportunity of a lifetime!
As for your answer, go with something like this:
What’s your personal favorite Auntie Anne’s pretzel?
The interviewer is looking to get a sense of your product knowledge and enthusiasm for the brand. We want to set you up for success, so here are some tips for crafting a great answer:
- Focus on the pretzels, not the snacks or beverages. Share some of the pretzel options that you genuinely enjoy and why.
- Talk about the smell, taste, and texture. Discuss the sensory experience of your favorite pretzel to demonstrate how memorable and crave-worthy you find their products. This will highlight your passion for the brand.
- Share a personal story. If you have a memory of enjoying Auntie Anne’s pretzels with friends or family, briefly share that story. Help the interviewer understand why that particular pretzel sticks out in your mind.
This question is a softball pitch right down the middle. Knock it out of the park by talking about the pretzel that makes your mouth water just thinking about it.
Picture this scenario for the interviewer: You’ve just stepped up to the counter, your heart set on that Cinnamon Sugar Pretzel. The server hands you the warm, golden brown twisted treat, its edges freckled with red-brown sugar crystals. You take a bite and sweet bliss envelops you. The rush of nostalgia and joy is real. This is the stuff cravings are made of!
To bring this story into your answer, you could say:
Our stores maintain an energetic pace to serve our guests. How do you typically handle the pressure of a fast-paced work environment?
This question is the hiring manager’s secret way of asking if you can hack it in Auntie Anne’s high-energy, fast-paced stores. They want to see that you’re someone who stays cool as a cucumber when the pretzel ovens are blazing, and customers are lining up out the door.
When they ask how you handle pressure, don’t panic—we’ve got you covered. Think of times you’ve had to deal with crazy demands, like cranking out a last-minute group project at school or handling a rush of hangry customers at your old job. How did you stay on top of everything without losing your mind? Did you make a plan, delegate to your teammates, keep people informed of the game plan? Discussing specific strategies will win major points.
When they lob this question your way, take a deep breath and respond with confidence:
What passions or interests fuel your enthusiasm outside of work?
As an applicant for Auntie Anne’s, you can expect the interviewer to ask about your passions and interests outside of work. The interviewer wants to see that you have a fulfilling life outside of work and are capable of managing work-life demands.
This is your chance to show them the fun, interesting person you are.
Take a second to think of something you genuinely geek out over. Maybe it’s walking dogs at the local animal shelter or coaching your kid’s soccer team. Whatever it is, now’s the time to enthusiastically gush about it.
For example, you could say:
An answer like this shows them you have a life outside of smelling pretzels all day – and an admirable one at that! Speaking passionately about something you genuinely care about will make you shine like a star. It says you’re capable of having work-life balance, even in a fast-paced job.
How do you typically approach resolving conflicts or disagreements with colleagues?
Conflicts at work are inevitable, but as Auntie Anne’s candidate, the hiring manager wants to see that you can handle them like a pro.
When they ask you about resolving disagreements with coworkers, tell them how you stay cool as a cucumber. Share a story that shows you know it’s all about communication, compromise, and keeping your eyes on the prize. Highlight your ability to remain calm and objective, see multiple perspectives, and resolve issues through open communication and compromise.
With the right mindset and approach, you can feel fully prepared to discuss this topic confidently in your interview.
In your words, tell them something like this:
Where do you envision your career path leading you over the next few years, and how does a role at Auntie Anne’s fit into those goals?
When the interviewer asks where you see your career in a few years, they want to know you’re in it for the long haul. Show them your ambition and passion for Auntie Anne’s brand.
We’ve talked to tons of successful store managers, and they all had one thing in common – a vision for how they could grow with the company.
With the right mindset, this question is an opportunity to showcase your potential.
Pretzel perfection is our passion. What drives your desire to pursue excellence in customer service?
You’ll want to prepare thoroughly for this popular interview question. The interviewer is trying to gauge your passion for customer service and whether you’ll be a good culture fit. As hiring managers ourselves, we know excellence in customer service is vital for any Auntie Anne’s employee.
The interviewer wants to see that you have what it takes to deliver pretzel perfection. As longtime hiring managers ourselves, we know the secret sauce for any stellar Auntie Anne’s employee is a genuine desire to make customers smile.
When it comes to customer service, it’s go big or go home.
If you were an animal, which would you be and why?
This classic interview question is your chance to show the hiring manager what an asset you’d be to Auntie Anne’s team.
We know you want this job, so put some thought into your answer! Think of an animal that shares your best qualities—the ones that would make you a pretzel-twisting superstar. Are you social and collaborative like a dolphin? Determined and focused like a tiger? Friendly and energetic like a squirrel? Choose wisely, because your answer gives insight into how you see yourself, and what you can contribute.
With some reflection, an animal that fits your personality and strengths will come to mind.
Can you walk me through how you would handle an unsatisfied customer who came up to the counter and said their pretzel was cold and stale?
The hiring manager is going to grill you on how you would handle unhappy customers. Why? Because at Auntie Anne’s, customer satisfaction is everything.
Don’t sweat it, we’re here to give you the inside scoop.
We recommend showcasing that you stay calm under pressure, take responsibility, and turn the situation around to leave the customer happy.
Now, let’s see an example of how to answer this question.
Customer satisfaction is the cornerstone of any successful business, especially in the food service industry.
As an interviewee for Auntie Anne’s, the hiring manager will likely ask you about a time you handled a stressful situation with a customer to gauge your problem-solving skills and commitment to quality service.
When asked this question, you want to emphasize how you resolved the issue in a caring, compassionate manner. Share a specific example of how you calmed an upset customer, addressed their concerns, and turned their experience around. Focus on the actions you took and the outcome.
As you can see, the most important part of your answer is demonstrating how you show care and concern for the customer. Explain that you sought to understand the issue, take responsibility, and go above and beyond to make things right. Focusing on customer service fundamentals like these will make you a great fit for Auntie Anne’s team.
What would you like to see in your fellow team members at Auntie Anne’s?
This is their chance to get inside your head and see what really matters to you in the people you work with.
As hiring managers ourselves, we know the interviewer will be looking for one answer: team players. They want to hear about friendly, enthusiastic people who live to serve the customer.
So when this question comes up, look them straight in the eye and say:
How would you describe your ability to connect with our guests and provide exceptional customer service?
Connecting with customers is the heart of working at Auntie Anne’s. When the interviewer asks you this question, they want to ensure you have the soft skills and personality to thrive in a fast-paced, customer-facing role.
The keys to acing this response are demonstrating your genuine enjoyment of interacting with people, your ability to provide high-quality service with a smile, and concrete examples of how you’ve built rapport with customers in the past.
See where we’re going here? Share a story like this with the interviewer:
Would you consider yourself more of a leader or a follower? Why would that be the case?
When the interviewer asks you this, they want to gauge how you view yourself in a team setting and the value you could provide to their team.
To answer this question effectively, you’ll want to strike a balance between showing leadership qualities and being a team player. As hiring managers, we recommend emphasizing flexibility and focusing on what is best for the team and company goals.
An answer like this highlights your ability to adapt to different roles, your collaborative mindset, and your focus on achieving company goals above all else. By emphasizing shared success over personal gain, you show the hiring manager you would be an asset to their team.
What accomplishment in your life are you most proud of so far? How did you achieve it?
We know the interviewer is looking to gain insight into what motivates and inspires you, so make sure your answer highlights an achievement that demonstrates your key strengths and values.
This is the perfect chance to show how you’ll go the extra mile for your team and customers. So think of an achievement that demonstrates how crafty, motivated, and customer-obsessed you are.
Using a specific example like this, with measurable results, clearly demonstrates your motivation, work ethic, and leadership abilities. Finish strong by sharing why this accomplishment makes you a great candidate for the role at Auntie Anne’s.
How do you typically deal with the demands of serving numerous guests at once during busy periods?
As an Auntie Anne’s associate, dealing with high volumes of pretzel-craving customers during busy periods is an essential part of the job.
The interviewer will ask you this question to determine how you handle stress and demanding workloads. We advise being honest but highlighting your ability to multitask and maintain a positive attitude.
When the interviewer poses this question, flash a winning smile and say something like:
What specifically interested you most in a role with Auntie Anne’s compared to other chains?
This question is aimed at determining your motivation and enthusiasm for the brand. Auntie Anne’s is looking for candidates with genuine enthusiasm for the brand.
To answer, you’ll want to convey your genuine passion for the company culture and values. Say something like:
Have you had any experience hand-rolling and shaping soft pretzels or working with similar types of dough in a food service setting?
The interviewer is really trying to figure out if you have the chops to handle shaping mushy pretzel dough all day. They want someone who won’t be afraid to get their hands messy and can master the art of pretzel-rolling.
When answering this question, you’ll want to emphasize any relevant experience you have, your enthusiasm for learning, and your ability to master new skills quickly.
Our crew hustles together all day, every day to raise the standard of snacking. Can you tell me about a time you went above and beyond to support your teammates?
The interviewer wants to know that you’re the type of candidate who will do whatever it takes to support your crew and keep customers smiling.
We know Auntie Anne’s values team players who aren’t afraid to get their hands dirty. So, take a deep breath and think of a time when you were all-in for your teammates.
Have an example in mind? Great, now put yourself back in that moment. Remember the buzz of the busy atmosphere, your coworkers hustling around you, the long line of customers waiting to be served. You saw the strained looks on your teammates’ faces as they struggled to keep up with the rush. But you weren’t going to let them drown – you were determined to do your part to turn the tide.
Can you tell me about a time you took feedback from your manager and used it to strengthen your performance?
As part of the interview process, the hiring manager is likely to ask you about a time you took feedback from a manager and used it to improve your performance. This is a common interview question, and the interviewer wants to see that you’re open to feedback and able to learn from it.
As seasoned hiring managers ourselves, we know how important a candidate’s response to this question can be. The key is to choose an example that showcases how you listened to the feedback, understood the issues, and took actionable steps to strengthen your performance.
For example, you might say:
Auntie Anne’s hiring managers want candidates who truly understand the power of customer connection. When they ask about building rapport and loyalty, they’re looking for specific stories that show how you’ve gone the extra mile to turn customers into lifelong fans.
Want the inside scoop? Share an experience that tugs at the heartstrings.
Questions to Ask the Interviewer in Auntie Anne’s Interview
As the interview winds down, the interviewer will likely ask if you have any questions for them. This is not the time to ask about salary, benefits, or time off. Instead, focus on learning more about the role, team, growth opportunities, company culture, and mission.
Asking insightful questions demonstrates your genuine interest and enthusiasm. It also allows you to gather information to determine if this role and company are the right fit for you.
Here are some questions you could ask your Auntie Anne’s interviewer:
- What do you enjoy most about working for Auntie Anne’s?
- What does success look like in this role in the first 3-6 months?
- What opportunities are there for growth and career progression?
- What values are most important to the company culture?
- How would you describe the dynamics of the team I’d be joining?
- What challenges are you hoping the person in this role can help solve?
- What are the key priorities for this position over the next year?
- How does this department support the key goals of the company?
- What makes Auntie Anne’s stand out compared to competitors?
- What has been your career path to get where you are now?
- What attracted you to Auntie Anne’s when you joined the company?
- What is the typical career path for someone in a role like this?
- What excites you about the future direction of the company?
- What is the company’s mission and how does this role contribute to it?
- What is the company’s growth plan over the next 3-5 years?
- What extracurricular activities or community engagement does the company support?
- How would you describe the company culture? What is most valued?
- Is there anything else I should know about the role or company that would be useful?
- What is your timeline for the interview process and when should I expect to hear from you?
- Do you have any concerns or hesitations about my background and experience for this role that I can address?
Auntie Anne’s Hiring Process
So you’re interested in working at your local Auntie Anne’s and becoming part of their warm, friendly team. That’s great news! Auntie Anne’s hiring process is designed to be relaxed and casual, focusing on finding candidates with a positive attitude and genuine desire to provide quality service to their customers.
Here is what you can expect in Auntie Anne’s hiring process:
To apply, you have two easy options. You can drop by your local store with a printed resume or fill out an application on the spot. Or you can apply online through the Auntie Anne’s website or on Indeed.
Either way, if the store manager reviews your information and sees you as a potential fit, they will reach out to schedule either a quick phone call or in-person interview. This initial screening is just to confirm your availability and enthusiasm for the role.
If selected for an interview, just be your natural self! The in-person interview will be casual and conversational. You’ll chat with the store manager, and possibly the owner or district manager, about your strengths, work experience, availability, and desire to be part of their team. As long as you convey a genuine passion for customer service and ability to work with others, you’re on the right track.
If the interview goes well, you may receive a conditional job offer on the spot! The offer is contingent on passing a background check and providing proper documentation. Once the offer is official and you accept, you’ll go through onboarding which includes orientation, food safety training, and job shadowing to prepare you for success. You’ll receive your work schedule and uniform and be ready to start serving customers in no time.
During your first 3 months, you will be in a probationary period so Auntie Anne’s can confirm you are the right fit before making you eligible for additional benefits and pay increases. But as long as you maintain a positive attitude, commitment to quality, and team spirit, you’ll do great!
With a company like Auntie Anne’s that values its employees and customers, you’re sure to find a rewarding experience and community.
Auntie Anne’s Interview Tips
Auntie Anne’s is looking for friendly, hardworking team players, so just be your charming self. Discuss relevant experience you have from school or sports that demonstrates your ability to work under pressure as part of a team. Show them you’re willing to work weekends and holidays if needed. Do some research and think of a few questions to show your enthusiasm for the company and position.
What to Wear to Auntie Anne’s Interview
Dressing for an interview doesn’t have to be a daunting task, but it does require a pinch of planning, a splash of savvy, and a dab of dedication. One clever strategy is to mirror the company’s dress code, a move that subtly demonstrates your keen understanding of the company culture and your adaptability. Now, what does this mean in the context of an interview at Auntie Anne’s? Let’s dive in.
The dress code for Auntie Anne’s employees is a uniform, typically consisting of a blue branded shirt provided by the company, a name tag, an apron, a hat or visor, jeans or khaki pants, and non-slip black shoes.
While you might not have the same uniform, the underlying principle of the dress code is a clean, functional, and professional presentation, something you should aim to mimic for your interview.
Now, let’s get specific about your interview attire according to the role you’re applying for.
If you’re seeking a position as a Team Member or Cashier, aim for an outfit that’s casual or business casual. This could be anything from a neat polo or blouse paired with clean jeans or khakis. Be sure to wear closed-toe shoes to align with the company’s safety-first culture. Remember, Auntie Anne’s environment is about delivering comfort, and your attire should mirror that.
On the other hand, if you’re pursuing a role as a Shift Manager, Assistant Manager, or General Manager, you might want to turn up the notch a bit to business casual. Think chinos or dress slacks, coupled with a polished shirt or blouse. A blazer can add a professional touch but is not mandatory. Opt for clean, black, non-slip shoes to give a nod to Auntie Anne’s uniform and the practicalities of the role.
For those aspiring for a position at the corporate office, your outfit should reflect the business formal dress code. A tailored suit or dress, complemented by professional footwear, is a safe bet. Accessories should be kept minimal and tasteful, and the overall appearance should be polished and refined. Remember, your attire should communicate your readiness for the corporate realm.
So, there you have it! Dressing appropriately for an interview at Auntie Anne’s isn’t just about looking good, it’s about showing that you understand and fit into their culture. Take these guidelines, mix them with your own style, and you’ll have the perfect outfit to help you feel confident and prepared for your upcoming interview. Remember, the way you dress is a visual resume; let it tell your story, and let it shine!
You now have the knowledge to ace your Auntie Anne’s interview. Go in confident that you thoroughly understand what they are looking for in a candidate and have prepared compelling stories and examples to demonstrate why you are the perfect person for the job. However, don’t stop there – continue honing your interview skills and applying to other companies. The job market is competitive, so cast a wide net.
Wanting to work for Auntie Anne’s means you’re likely interested in other pretzel chains or quick-service restaurants. Places like Cinnabon, Wetzel’s Pretzels, Pretzelmaker, and even larger chains such as Pret a Manger or Panera Bread are all worth submitting applications. The key is persistence – keep putting yourself out there until you land the right job.
You have so much talent, skill, and potential to offer the right company. So be persistent and stay determined. With hard work and perseverance, you will land an opportunity that allows you to thrive and grow. Believe in yourself, and don’t get discouraged. Your perfect job is out there waiting for you. Keep up the good work! Success will be yours.